It’s not your imagination; people are becoming more disingenuous and disrespectful in their person-to-person transactions. Common courtesy and civil behavior are being replaced by an in-your-face attitude that not only breeds contempt among peers, but also dampens their collaborative spirit. Working with disgruntled and disagreeable people is not easy, but it can be done if you use the following […]

Our capacity to listen is greater than our ability to speak. So why is it, then, that we yearn to be great speakers rather than good listeners? To know that you’ve been heard is one of the most confirming feelings you’ll ever have. Sadly though, paying full attention while someone else is speaking requires more […]

Typically, non-performers have little interest in learning without some external stimulation. Understanding how learning takes place progressively in four stages could be very useful to anyone in a leadership position. Armed with this knowledge you can put on your motivator hat and light a fire under some of your least productive followers. Stage 1 – […]

Doers have something special working in their favor: the innate desire to do a good job that triggers a willingness to acknowledge their own incompetence. Doers are also willing to put up with a certain amount of discomfort during the learning process in order to experience the end result—recognition of a job well done. The […]

Our education system teaches students to compete against each other for recognition and rewards. Having been taught collectively and tested individually throughout their formative years, graduates find the transition from learning to earning difficult because the teaching and testing processes are reversed. First-time job placements enter the workforce valuing only what they can do for […]

Learn From Rejection: Find the Why Behind the No Rejection hurts and the pain can last a lifetime. The fear of rejection can limit how you respond because the risk of failure is too high. Learning how to make rejection work for you rather than striving to avoid it will give you more control over […]

Learn From Rejection: Find the Why Behind the No Matching an expectation to the desired response involves a progression of events that unfold in stages over time. It is important to realize that situations, behaviors, and feelings will always influence the response either negatively or positively. Think about a time when your expectations were not […]

Learn From Rejection: Find the Why Behind the No The vitality of any organization depends on its ability to overcome the inhibiting consequences of rejection. Applying Performance Management (PM) and Process Improvement (PI) makes the data collection effort less personal and more practical. And, therefore much easier to get “buy in” from those immobilized by […]

Learn From Rejection: Find the Why Behind the No When you set out to resolve problems that are outside your sphere of influence, there is often no clear place to start. Unless a particular situation is begging for your attention, start by making a list of outcomes where the results failed to meet expectations. Use […]

Learn From Rejection: Find the Why Behind the No Webster’s Dictionary defines confusion as “The state of disarray; disorder; perplexity of the mind; or embarrassment.” Given that definition, you may wonder why you should embrace confusion. There’s a good reason: when people are in a state of confusion, they are open to redirection in the hope […]