What you do not know can, and ultimately does, hurt you and potentially others, too. Instead of keeping negative information hidden, what you want others to do is tell it like it is or at least let you know when something is amiss. Communicating honestly, even when it raises tempers, will ultimately pull people together […]

Doers understand that providing criticism to people of equal rank or status is difficult but often necessary especially when not having the information could have negative results. They do not have to listen to you and even if they do, they do not have to act upon what you say. Your chances of getting them […]

Doers prefer to tell the truth and expect others to be honest with them in return. More importantly, Doers expect coworkers to communicate bad news graciously and to offer criticism objectively. Timeliness is also a key factor. Waiting for the right moment, or putting it off until the recipient is in a good mood, just […]

Whenever contact is made, communication occurs. Every time you open your mouth, roll your eyes, purse your lips, nod your head, cross your arms, or clear your throat, someone is going to assign meaning to it. Hand gestures, voice tone, and body posture can send a signal that you like or dislike someone or are […]

The Competency Checklist below should make it easier for you to identify which competencies a particular person is missing and be in a position to assist him or her to develop those skills and abilities most needed for the job. You might also find it helpful to put your introspective “hat” on and think about […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]