The speed of innovation is accelerating and embracing the future is the way to stay competitive, but there is more to it than jumping from one short-term fix to another. A future-focused strategy must have a marked beginning and a measurable ending. When these factors are not present; followers eventually lose faith in their leader. […]

Personality clashes, unmet expectations and resistive coworkers are among the primary causes of behavioral-based conflict in the workplace. Without an effective resolution process, no work unit can continue to function effectively. When evaluating the need for a conflict management program, be aware that unresolved conflict is directly related to job satisfaction – as job satisfaction […]

Most of us prefer to tell the truth and expect others to be honest with us in return. More importantly, we expect coworkers to communicate bad news graciously and to offer criticism objectively. Timeliness is also a key factor. Waiting for the right moment, or putting it off until the recipient is in a good […]

Providing criticism to people of equal rank or status is difficult but often necessary especially when not having the information could have negative results. They do not have to listen to you and even if they do, they do not have to act upon what you say. Your chances of getting them to accept your […]

Whenever contact is made, communication occurs. Every time you open your mouth, roll your eyes, purse your lips, nod your head, cross your arms, or clear your throat, someone is going to assign meaning to it. Hand gestures, voice tone, and body posture can send a signal that you like or dislike someone or are […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]

The Competency Index (CI) is a simple measure that gauges how deeply ingrained someone’s behavior might be. It enables you to determine which skills he or she is missing and which you will need to bring to the relationship in order to make it work. Incompetent people tend to be set in their ways and […]