Whining is a form of protest that is frequently triggered by unclear directions. Given the demanding nature of the modern organization, where employees are pressured to change quickly and respond accurately, it’s no wonder people are whining.

In today’s fast-paced workplace, employees feel confused without a sense of what to do when new ways of doing things are thrust upon them. When this happens, management needs to provide the tools and techniques to help them respond accurately.

Unfortunately, the training and development opportunities for the typical wage earner are limited. Most educational programs are designed for managers.

When you take a closer look at the role of a typical employee, you realize that they are often the only link between the company and the customer:

* Employees are the last to touch the product before the customers buy it.

* Employees are the first to make contact when the customers call for service.

* Employees handle most customer complaints and problems in person.

* Employee responses leave a lasting impression on the customers.

So, if customer relations are such an important function, why is it that the employees who perform that role receive little in the way of interpersonal skill building compared to management?

When an organization directs the bulk of its training efforts at leaders and neglects to include the followers, it will eventually have difficulty solving everyday problems and keeping pace with change.

Workforce preparation

How are employees supposed to know how to make a good decision when they’ve never been taught? With so little invested in preparing your workforce for the future, how can you expect them to change at the drop of a hat and not whine about it?

An organization cannot redefine itself successfully until the entire workforce—not just management—understands the need for change and feels confident that they can make it happen.

The whole point behind a corporation is to create a place where individuals can achieve collectively what they cannot accomplish working alone. And, in a good and positive workplace where employees are trained to keep pace with management they can achieve great things together.